Thank you for shopping with **Safwan Galaxy**. Please read our Refund & Return Policy carefully before placing an order.
## 1. No Refund Policy
All purchases made from Safwan Galaxy are **non-refundable**. Once a product has been delivered and accepted, **no refund will be provided** under any circumstances, except where required by applicable law.
## 2. 3-Day Exchange Policy
We offer a **3-day exchange facility** from the date of delivery.
An exchange may be requested if:
* You received the wrong product.
* You received a defective or damaged product.
* The product has a manufacturing defect.
* You wish to exchange the size (subject to stock availability).
To request an exchange, please contact us within **3 days** of receiving your order.
## 3. Check Before Accepting
Customers are requested to inspect the product at the time of delivery.
Before accepting the parcel, you may:
* Check the product.
* Verify the size, color, and condition.
* Decide whether to accept or return the product immediately if there is any issue.
If you accept the product after inspection, it will be considered that you are satisfied with the item.
## 4. No Return After Acceptance
Once the product has been inspected, accepted, and the delivery has been completed:
* The product **cannot be returned** for a refund.
* Change of mind after acceptance is **not eligible for return**.
* Return requests made after delivery acceptance will **not be accepted**.
Only eligible exchange requests made within **3 days** will be considered.
## 5. Exchange Conditions
To qualify for an exchange:
* The product must be unused and unwashed.
* All original tags, labels, and packaging must remain intact.
* The product must not be damaged due to customer misuse.
* Proof of purchase or order confirmation may be required.
Safwan Galaxy reserves the right to reject exchange requests that do not meet these conditions.
## 6. Contact Us
For exchange requests or assistance, please contact:
**Business Name:** Safwan Galaxy
**Proprietor:** Danial Islam
**Phone:** +8801646572682
**Email:** [danialislamlimon3264@gmail.com](mailto:danialislamlimon3264@gmail.com)